• Nairobi Deliveries:Same-day delivery for orders placed before 2:00 PM.Evening delivery for orders placed after 2:00 PM.
• Nationwide Deliveries: Orders are delivered within 1–3 working days via trusted courier services.
• Delivery Fees:Nairobi: KES 350 flat rate Nationwide (outside Nairobi): KES 500Free delivery for orders above KES 2,999
• Order Tracking: Customers will receive a tracking link via SMS/WhatsApp once their order is dispatched.

• Returns are accepted within 7 days of purchase, provided that:Products are unopened, unused, and in their original packaging.
• Non-Returnable Items:Prescription medicines are non-returnable and non-refundable due to safety regulations.
• Eligible Returns:Skincare, vitamins, and wellness products may only be returned if sealed and unopened.
• Return Process:To initiate a return, please contact us via WhatsApp or through our Contact Us page.
• Refunds:Once the returned item is inspected and approved, refunds will be processed within 7 business days.

Damaged / Wrong Item Policy

• If you receive a damaged product or the wrong item, kindly notify us within 48 hours of delivery and provide a photo of the item.
• We will arrange a replacement at no extra cost or issue a full refund.